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Gopher support

Serving Raleigh, Durham, Cary, Chapel Hill

Gopher Requests are available 24/7/365. If there is a Gopher requested and a Gopher available, we go to work!

Gopher Request is $1.99 to use, plus an Instant Transfer Fee of 8% of the total request offered. (This fee covers the operating cost to ensure the Gopher is paid immediately upon completing your request.) For example, if you made a request for a service, wanting to pay a Gopher $30, it would cost $34.55. The Gopher would receive all $30 of your offering.

Yes, you must have a valid ID when your Gopher arrives. Users under 21 years old cannot request age-restricted products. Gophers under 21 years old cannot view requests the include age-restricted products.

No, you can make any offer you choose. If no-one accepts your request, it will expire and there will not be a charge.

In your App at the bottom of the screen, select “Account” and then “Request History.” You will be able to see previously completed, expired and/or cancelled requests. From there, you can request that order again (making any changes you want as well) using the links “First Available” or “Select My Gopher.”

You are not able to see the Gopher’s location through the app, however you can contact them via Text or Phone any time, or vice versa. Gophers are highly encouraged to communicate thoroughly with you through the entire process. Their rating is dependent on good communication.

Unlike other food delivery apps, Gopher does not have a formal partnership with where you order your food. Since we don’t have exclusive partnerships, your options are limitless. If the restaurant or food truck has an online ordering portal or an app, you can order through them directly to save money (and likely receive their loyalty points). Then all you’re doing is making a request for a Gopher to pick up and deliver your food. This is the fastest and most cost-effective way you can have food delivered in America. Please refer to our Restaurant Guide for more details.

Please rate your Gopher on accuracy, their communication (keeping you informed as to the status of your request), quality of work and timeliness of completing your request.

As a Gopher, the following practices (and in no particular order) are highly recommended:
1) Arrive on time
2) Keep your Requester informed as to the status of your progress (via text of phone thru the app)
4) Be accurate
5) Be courteous

Knowing the product cost, availability and store hours is essential, because once the Gopher accepts the request, they are doing it in good faith that everything requested is available. Please make sure you have all the correct information for this before making a Gopher Request.

When you set up your profile, you need to use your legal name. Your profile info is also linked to your banking information, a valid ID and your SSN. Our payment provider (Stripe.com) will not “verify” an account if the information isn’t accurate. This is to ensure the Gopher is exactly who they say they are and to avoid fraud. If you’re certain all of the info is correct, and your still unable to set up your account, please use the “contact us” feature in the app, or email support@gophergo.io.

Anytime there is a “Cost of Goods” amount listed in a request, that means the Requestor is paying you that amount, to pay on their behalf. For example, if you want a meal delivered from a Food Truck, and that Food Truck has no way for the Requestor to pay for the food in advance, they will enter the amount in the Cost of Goods section for you to pay on their behalf. Therefore you will have to pay for the items yourself initially (the money will already be in escrow and GUARANTEED to you immediately upon completion.) If you aren’t interested in these transactions or do not have the funds to cover the Cost of Goods, please DO NOT accept the request.

If you inadvertently signed up for the opposite Gopher app, don’t sweat it. Your Gopher profile applies to both apps. Just download the correct app and sign in with your phone number, apply the OTP and you’re all set!

It is always a good practice to reach out to your Gopher via message or phone (available in the app) to confirm all of the details you’re requesting are understood. Your Gopher is actually encouraged to start correspondence with you immediately after accepting a request.

Enter the final destination address when entering the address of a “multiple-stop” request, then enter the other address(s) in the description section. (*) We recommend entering the address of a store vs just the name in the event there is more than 1 location.

Your request should be as descriptive as possible… the more info the better. Keep in mind, no-one knows what you want done better than you, so take your time in describing EXACTLY what it is you want so there is no confusion. Example of what not to do: “Need mulch spread in my backyard.” Example of what to do: “I need 12 yards of mulch laid in my backyard. Mush have own equipment (while also supplying any relevant picture available ) *Also, we strongly recommend NOT putting your phone number in the request. Once a Gopher accepts your request, you’ll be able to chat through the app via phone or text.

When you submit your request and it is accepted, Gopher, Inc. transfers the money from the method of payment you’ve selected, to a holding account to ensure the entire request amount is available once the request is completed. In the event the request is not completed, the money authorized will be released back to the card on file. Please see our Terms and Conditions as to any related scenarios regarding payments, refunds or disputes. This is a VERY important part of our business, so ensuring we’re efficient, safe and secure with all transactions will always be at the forefront of our business model. We understand this is as equally important to our users and that is exactly why we chose Stripe as our trusted payment transaction partner.

It goes without saying, please try and keep your account updated. However, people forget, and YES, you’ll definitely receive your full payout. When this happens, our payment merchant (Stripe) must verify the info, therefore communicating with the bank in question. This process moves the payout speed from “Instant Transfer” to “Standard” which takes 2+ full business days to clear. We are working on a permanent solution which will notify Gophers at sign-in that their card is no longer valid.

If you go to your App home screen, select Account and then Request History. There you can see all of your completed Gopher requests and corresponding ratings. Requests without a rating will show Request Rating Needed.

Unfortunately, there is no way around this. However, Stripe offers several options to use for verification (Passport, Passport Card, Driver’s License, State Issued ID Card, Resident Permit ID / US Green Card, Border Crossing Card, Child ID Card, NYC Card, US Visa Card and Birth Certificate).

Gophers are paid immediately after the Requestor confirms the order is complete. When a Gopher has completed an order, they enter “Complete” in the app. This triggers an SMS and App notification to the Requestor. They then select “Confirmed” or “Did Not Complete”. When “Confirmed” is selected, the money will be in the Gophers bank account with-in minutes.

Yes, the Live Counter Offer feature is just like accepting a request. If you submit a counter offer, you are accepting the request, for the amount YOU think is fair and are willing to work for. If the Requestor accepts your counter offer, you’re obligated to complete it.

Gophers can communicate to Requestors through the in-app messaging link. When you open a request from the queue, you will see a “Message Requestor.” This link is to be used exclusively for getting more information about a request and not exchanging numbers to circumvent the app.

At the bottom of the apps home page, you’ll see a Refer App icon. When you open the link, you’ll see your referral code. When you refer friends via the Message and/or Email feature, you will see a “check referral status,” showing all pending SMS and Emails sent, as well as those who signed up from your referral link.

If a Gopher accepts a request, they are obligated to complete it. If they cancel the request before completing it, there is up to a $5 fee incurred. Please see our Terms of Use for complete details.

How Gopher works

1

Select your request type

Whether it’s a delivery, errand, service, or labor need.

2

Tell us what you need

Enter your description of what you need – remember, you can request anything with Gopher!

3

Set your price

You set the price you’re willing to pay your Gopher to do your request. 100% of your offer goes to your Gopher.

4

A gopher pops up

And agrees to do your request for the price and time you need it.

Gopher icon

Don't take our word for it

MPH8r
MPH8r
03/02/20
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Love This App
I recently used Gopher to pick up a very important package. My request was accepted immediately, I mean in 10 seconds. Once a Gopher grabs your order, you’re then connected to them and can call or text. My Gopher text me and told me they were on the way to UPS. They then text again when they had the package and finally when they where pulling up. I was blown away. Best $8 I’ve ever spent. I will use them again, FOR SURE!!!
yensid4him
02/09/21
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Chinese delivered in Holly Springs!!!
Too easy to get what I want when I need it!! I had Chinese ordered, delivered and at my door within 20 minutes. Have also gotten groceries delivered and wine!!!
Stepper2E
08/19/21
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Quick and easy! Saved me Time!
I needed to pick up a package from a print shop located about 35 minutes away from my house. I was trying to save money by picking it up myself instead of paying for FedEx overnight ground shipping or the printer’s courier service, both of which would cost me around $15. However, neither of those could get my item to me any sooner than 48 hours. Instead, I offered $12 on Gopher and I had my item on my doorstep within 75 minutes!
TDKKRK
02/18/20
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Why didn’t I think of this?
I was freaking out about needing yard work done after being stood up several times by previous companies. I put in my request and someone accepted within an hour and then showed up an hour later. You pay for service through the Gopher app and you don’t have to worry about getting cash or getting the service providers CashApp or Venmo etc. I plan to use this app for upcoming projects around the house. Excellent customer service from the Gopher team as well!
nkalafut
03/21/20
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Phenomenal service for anything, anytime, anywhere!!
Can’t say enough about the quality of the Gophers as well as the backend support from the owners. They go out of there way to ensure every transaction is a great experience. My son is in college and Gophers full time to augment his expenses. He’s helped customers move, mowed lawns, provided rides and delivered a slew of requests to include grocery’s and food orders. I highly recommend the service as your primary resource for any and all things.
JBSP5
03/25/20
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Best Customer Service!!
I recently used gopher for food delivery service and my gopher was beyond professional! The app accepted my request within seconds and my gopher connected with me via text and kept me updated the whole time! I’ve had experience with other delivery services that were slow, and definitely questionable! I would recommend anyone that needs a delivery, errand or what have you, to use the gopher app.
mabrams02
12/22/20
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Fantastic!
Gopher is a true blessing!! I was stuck at home with my hungry kids and no food. Gopher brought hot, fresh, high quality food right to my doorstep. My kids (and I) got fed, without me having to pickup the phone and make a call, or having to leave the house. I will absolutely be using Gopher for my pickup needs, and for other things that I am unable to do!! Thanks Gopher!!!
marndt1
07/13/20
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Genius App
Where has this app been all my life? Gopher got me my caffeine fix in less time than it would have taken me to get ready and out the door to do it myself. The app is so easy to use and the fees are beyond reasonable. I can’t wait to use it again. What a genius app!
hello
08/05/20
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Coolest App on the Planet
I love using this app for delivery from my favorite food trucks!! Gopher Rocks!
CM12211
03/02/20
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Fast
Order my food through Uber eats and buddy ordered through gopher. He order 15 minutes after I did and food arrived at the same time with effectively the same cost.
EaglesPG10
08/19/21
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Awesome App
Recently used the app to have lunch delivered. This is the third or fourth time. Each time the same. Timely service, delivery person stayed in contact letting me know where they were each step of the way. Highly recommend!!!
23/dftk
04/04/20
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Seamless and saved me hours / headache!!
Love gopher! Seamless experience. Highly recommend!! I had a Craig’s list furniture pickup and rather than ask my husband to borrow his car, find a babysitter for my daughter, be a bit nervous (as a woman) to meet random people at their house —I had a strong gopher with a truck jet up to get it for me! Looove the experience!
aftenec02
05/14/20
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Love it!
Needed charcoal for the grill that day but I was busy with other chores and wasn’t going to have time to run and get it. Put out my gopher request in the morning and had my charcoal delivered hassle free a couple hours later! This app is so flexible and easy to use.
Hrapeapek8
1/17/20
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Extremely helpful
If you need a delivery, this is your app! They will do anything you need. Dry cleaning pick up, grocery shop, liquor store run, etc. Need someone to lay sod? Boom, one stop shop!
Rabaileydds
8/25/20
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Covid date night
I requested wine to be delivered to my house as I was closing out my tab at the restaurant. We got home and twenty minutes later we had plenty of wine to close out date night! Thanks Gopher!
KennBK
12/15/21
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LOVE this app
Literally anything you can think of… Gopher is the way to go. You’re avoiding all of the delivery app fees & giving your money straight to the person running the errand for you. Life saver.
Pillownfluff
09/16/20
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This app is great!
I found this app during covid-19 but plan to continue using it. It was easy, fast and with great communication I got my delivery. What a great idea - putting people in the community in touch with each other to help and support all in a safe way. You name your $ and you get help when you need it. Well done!

Becoming a Gopher

Become a Gopher driver

Want to help others out and become a Gopher? It’s easy!

Get anything delivered, today.

What do you need? Junk removal, furniture assembly, food delivery, prescription pick-up, ride sharing, and house cleaning. Whatever you need, a Gopher can do it!

Gopher Support in Raleigh NC

Serving The Triangle NC

Raleigh | Durham | Cary | Chapel Hill | Apex | Wake Forest | Holly Springs | Fuquay-Varina

Garner | Morrisville | Clayton | Carrboro | Knightdale | Mebane | Henderson